A Message to Our Valued Owners:
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2016 and 2017 model year Legacy and Outback vehicles.
The steering column in your vehicle may not have been manufactured to specification. An incorrect tool setting during the manufacturing process may have resulted in improper machining of one of the steering column shafts. If this condition exists, turning the steering wheel may have no effect on the direction of the wheels, increasing the risk of a crash.
Your vehicle is not safe to drive if this potential defect is present.
Q: What should I do?
A: Please contact your retailer (dealer) as soon as possible to make arrangements to have your vehicle towed to their facility, at no cost to you, and inspected. If the inspection determines that the defect is not present, the vehicle will be safe to drive. If the defect is found, the steering column will be replaced.
Please do not drive your car until it has been inspected and, if necessary, the recall repair has been performed.
If you prefer to make alternative arrangements for having your vehicle towed to your retailer, you may contact the Subaru Roadside Assistance Program at 1-800-261-2155.
For your convenience, your retailer will provide you a loaner or rental vehicle at no cost until your car has been repaired.
Q: What will be done to the vehicle?
A: Subaru will inspect the lot number on the steering column in your vehicle to determine if it needs to be replaced. If replacement is necessary, a new steering column will be installed in your vehicle. The inspection and possible replacement will be performed at no cost to you.
Q: What Subaru models are involved?
A: Certain 2016 and 2017 model year Legacy and Outback vehicles.
Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer as soon as possible to make arrangements to have your vehicle towed to their facility.
Q: How much will this recall cost?
A: This recall will be performed free of charge at any authorized Subaru retailer.
Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this recall free of charge for you.
Q: Can I have this recall performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this recall free of charge for you.
Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this recall.
Q: How long will this repair take?
A: The time to inspect the lot number to determine if your steering column needs to be replaced is approximately 10 minutes. If the steering column needs to be replaced, the repair will take approximately one hour. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling.
Q: Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html, by selecting Email Us then selecting Update Address from the drop down menu.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle.s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.